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Guest Information

BathrobesBathrobes free of charge are available for the duration of the stay at the reception. A refundable deposit will be charged. 
Bathroom stoolAvailable upon request at the reception.
 
BlanketsBlankets are available upon request. Please contact the reception. 
BreakfastBreakfast is served in the restaurant on the first floor:Mon-Fri        06.30 am –  10.00 amSat 07.00 am -10.00 amSun  08.00 am  – 10.00 am  
Business- StationFor your convenience you find a computer with internet access at the reception.
Check-outWe kindly ask you to leave the room by 11 am. Should you wish to keep your room after this time, please check with reception.
Cafeteria    Opening hours:     Snack 06.30 am (Sun 07.30 am)  – 12.00 pm    Lunch  11.30 am  – 14.00 pm Dinner    18.30 am
   –   21.45 pm
Confectionery-ShopWould you like to surprise your friends at home with a nice little present? Come to our Confectionery-Shop! 
Electricity    Alternating current 230 voltage
Plug adapters are available for a deposit at the reception. 
Exchange

Foreign currency and traveller cheques can be changed at the reception desk. We accept AMERICAN-EXPRESS, DINERS, MASTERCARD, VISA and MAESTRO. 
Fire               If you discover a fire you should:
⊁    Report the outbreak immediately at the reception (No 99)
⊁    Close all doors and stay in the room You can help prevent fires by:
⊁    Not smoking in bed
⊁    Not throwing cigarette-ends or matchsticks into the wastepaper basket
⊁    Not using your own heating appliances
  
Hygiene                         Toothbrush, razor and further toiletries are available on request at the reception.
 
InternetIn the hotel and in all rooms is the fee-based and secure public W-LAN from Swisscom Mobile available. Access Cards can be purchased at the reception.
In the reception area, the Cafeteria and in the restaurant, a free Wi-Fi is available. 
KettlesKettles free of charge are available for the duration of the stay at the reception. A refundable deposit will be charged. 
LaundryWe offer laundry services for our guests. Leave the clothes in the laundry bag on the bed along with the laundry list and call the front desk. Details can be found in the laundry list. 
LuggageFor luggage service, please contact the reception. 
ParkingThe garage is behind the hotel (passage through the bar). There are reserved places for our hotel guests. Please ask at the reception for a ticket (CHF 10.00 per day).
PharmacyNearest pharmacy: Schwanen Apotheke, Weite Gasse 21, 5400 BadenPhone 056 221 14 00 
PillowsAn extra pillow is supplied on request at the reception. Please note our pillow menu, which you will find in the hotel’s folder. 
Restaurant 1st floor  Opening hours                                                   Mon-Fri     06.30 am –  10.00 am  Sat07.00 am -10.00 am   Sun 08.00 am  – 10.00 am 
 Room-key                                     It fits as well to the door at the main street and the exit to the parking.
Please leave the key at the reception when checking out. Thank you. 
  
Room service You will find in the hotel documentation the menu with a selection of food and beverages as well as order times.
 
SafePlease note that liability for contents in the room safe is limited by CHF 1000.00. Please leave the safe open when you check out. 
SaunaThe sauna is located on the 14th Floor. Please make your appointment at the reception. 
Sewing ServiceOur sewing service is available for all kinds of small repairs, such as sewing on buttons. Please contact the reception. 
TelephoneFor an external call, first dial a 0 and then the desired number. For the reception please dial 99.
Usually an additional fee will be charged. It includes duty, taxes, expenses, hire of telephone and staff costs. 
Ticket serviceOn request, we will order your tickets for cinema, theatre, trips, etc. Please contact the reception. For this, we need your credit card details.